TOP-10 CRM/ERP for Construction Companies and Manufacturers in Ukraine: Complete Analysis 2025

Digital Transformation of Construction in Ukraine — From Necessity to Strategic Advantage

The Ukrainian construction sector, despite unprecedented challenges, is experiencing a period of dynamic transformation. The volume of completed construction work in 2025 demonstrates steady growth, which, according to some estimates, reaches 23%. This process is driven not only by the implementation of new commercial and residential projects but also by the critically important mission of rebuilding the country. However, today we’re not just talking about restoration; we’re talking about a fundamental reconstruction of the industry on new principles — efficiency, transparency, and technological advancement.

Traditional management methods that rely on paper-based document flow, scattered spreadsheets, and manual control have exhausted themselves. They are unable to cope with the rising cost of materials, which has doubled from 2019 to 2025, complex project logistics, and unprecedented accountability requirements. Under these conditions, specialized CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems cease to be an optional tool and transform into the central nervous system of a modern construction company. This is no longer a luxury, but a key strategic asset for survival and development.

The key catalyst for this transition has been the full-scale implementation of the Unified State Electronic System in Construction (USESC). This state initiative is not just another regulatory update. It’s a market evolutionary pressure that forces companies to transition to digital rails to maintain legality and operational capability. The implementation of USESC fundamentally changes the paradigm of software selection: the question “What functions do I need?” gives way to the question “What functions do I need for legal and effective operation?”. Statistics confirm the irreversibility of the trend: in just the first three months of 2025, over 13.3 thousand construction services were provided through the Diia portal, which is 36% more than in the same period last year. Each process participant now bears personal responsibility, certifying documents with a personal electronic signature (qualified electronic signature), making integration with state digital services mandatory.

This report offers a comprehensive expert analysis of ten leading CRM/ERP solutions available in the Ukrainian market. We will detail their functionality, assess their suitability for different types of companies — from large developers to highly specialized contractors, analyze their compliance with Ukrainian standards such as DBN and DSTU, and provide a practical foundation for making an informed decision.

Key Criteria for Choosing CRM/ERP for the Ukrainian Construction Industry

To objectively evaluate software products, it’s necessary to establish a clear system of criteria. For Ukraine’s construction industry, this set is unique because it combines global project management requirements with local specifics related to legislation and market realities.

Regulatory Compliance and Integration with Ukraine’s Ecosystem

This is the basic filter that determines the very possibility of legal and effective business operation.

1. USESC Compatibility: Absolute priority. The system must support or provide the ability to export data in formats compatible with the state electronic system. This concerns the entire lifecycle of documentation: from submitting project documents to commissioning the facility.
2. DBN and DSTU Compliance: Software must allow maintaining project documentation in accordance with current State Building Standards and Standards of Ukraine. For example, the new standard DSTU 9243.4:2023 establishes modern requirements for project documentation, and the system must support working with such formats.
3. Accounting and Reporting: For Ukrainian companies, integration with accounting systems or having powerful proprietary modules that comply with national standards is critically important. Solutions built on the BAS (Business Automation Software) platform, such as “BAS Construction. ERP,” offer such integration “out of the box,” significantly simplifying financial reporting, tax calculation, and payroll.

Specialized Construction Functionality: More Than Just CRM

General-purpose CRM systems cannot meet the specific needs of the construction industry. The following modules are essential:

1. Project Management: Tools for network scheduling, such as Gantt charts, critical path analysis, and resource planning, are mandatory. Systems like Worksection or Dedal CPMS place special emphasis on this.
2. Estimation and Budgeting: The ability to create, manage, and track estimates, compare planned and actual indicators (plan-fact analysis), and control costs is vital. Highly specialized complexes like AS-4 offer deep functionality in this area, while comprehensive ERPs like “BAS Construction. ERP” integrate it into the overall management system.
3. Resource Management: Efficient accounting and planning of materials, special equipment, and workforce usage. RemOnline offers a powerful warehouse management module, while Dedal CPMS focuses on planning material needs at all project stages.
4. Subcontractor Management: Modules for contract management, work acceptance (generation and accounting of acts according to forms KB-2v, KB-3v), and mutual settlements. “BAS Construction. ERP” has specialized functionality for this.

Tools for Development and Sales: From Foundation to Keys

For developers and builders who not only construct but also sell real estate, specific tools are needed:

1. “Chessboard” (Chessboard View): A critically important, industry-specific tool for visual management of real estate object status (apartments, offices, parking spaces) in a residential complex. It allows sales managers to instantly see available, reserved, and sold premises. This function is one of the key advantages of G-PLUS and Creatio systems (through integration with the Ukrainian service Flat.Show).
2. Sales Department CRM: Full-featured functionality for lead management, maintaining client communication history, building sales funnels, and automating contract generation. Systems like SalesDrive and G-PLUS offer powerful capabilities in this direction.
3. BIM Integration: The system’s ability to interact with Building Information Modeling software is a future requirement. This aligns with global trends and plans by the Ministry of Development of Communities, Territories and Infrastructure to update DBN for BIM technology implementation.

Technical Architecture, Flexibility, and Total Cost of Ownership

The choice of technical platform determines not only current costs but also the company’s future capabilities.

1. Cloud (SaaS) vs. On-Premise: This is a fundamental choice. Cloud SaaS solutions (e.g., RemOnline, Worksection) offer a low entry barrier, rapid deployment, and access from anywhere. “Boxed” versions installed on company servers (e.g., Perfectum, BAS) provide full data control and extensive customization possibilities but require investments in IT infrastructure and its maintenance.
2. API and Integrations: The availability of an open and well-documented API (Application Programming Interface) is the key to building a unified digital ecosystem. The ability to integrate CRM/ERP with telephony, websites, accounting programs, and other services is critically important. G-PLUS and Perfectum actively emphasize their integration capabilities.
3. No-Code/Low-Code Platforms: A growing trend. Platforms like Creatio and Perfectum allow business analysts and managers to independently configure and modify business processes without involving programmers, significantly accelerating adaptation to market changes.
4. Price (UAH): Cost analysis should consider not only direct expenses (monthly subscription per user or one-time license purchase) but also the total cost of ownership (TCO), which includes implementation costs, staff training, technical support, and future customizations.

The choice between a unified, comprehensive ERP system (like BAS) and a flexible, API-oriented no-code platform (like Creatio or G-PLUS) is not just technical but philosophical decision about the company’s future operational model. The first approach focuses on stability, standardization, and control, ideal for large, hierarchical organizations. The second — on flexibility, speed, and customization, allowing individual departments to quickly adapt to new challenges. This choice determines the company’s ability to respond to future market changes and is a long-term strategic investment in a certain management philosophy.

Detailed Review of the Best CRM/ERP Systems for Ukraine’s Construction Market

The software market for construction in Ukraine is quite segmented. To help navigate, we’ve grouped solutions by their specialization and target audience.

Comprehensive ERP Solutions for Large Developers and General Contractors

These systems are designed to manage all aspects of large companies’ activities, from finance and HR to production processes on construction sites.

1. BAS Construction. ERP

1. Positioning: De facto industry standard for large construction companies in Ukraine that need comprehensive, legislation-compliant accounting and management. This is an ERP solution developed to cover all construction industry requirements.
2. Key Advantages: Deep integration with Ukrainian accounting and tax standards. The system allows managing the complete project lifecycle: from estimate compilation and planning to facility commissioning. It has powerful functionality for subcontractor management, material accounting, work execution control, and automatic generation of regulatory documents such as KB-2v and KB-3v acts. The system allows maintaining accounting for multiple legal entities in one database, which is important for construction holdings.
3. Ecosystem: Often implemented in tandem with specialized modules that expand its capabilities. For example, the “Kamala Construction” module adds advanced tools for network scheduling and operational production management, while “Kamala Real Estate” — for sales management. This approach was successfully implemented in the “Blago Bud” company case.
4. Target Audience: Large general contractors, developers with multi-project portfolios, companies requiring strict financial control and reporting in accordance with Ukrainian legislation.

2. G-PLUS (Construction/Developer tariffs)

1. Positioning: Modern, cloud-based “all-in-one” ecosystem developed specifically for the needs of the Ukrainian construction industry.
2. Key Advantages: The product offers seamless integration of CRM and ERP modules. It’s distinguished by unique industry tools such as an interactive “chessboard” for real estate sales management and construction progress visualization for clients and investors. The system has a strong focus on sales and marketing automation, offering ready integrations with IP telephony, messengers (Viber, Telegram), and social networks.
3. Pricing Model: Transparent and flexible pricing model not tied to the number of users. For example, the “Developer” package costs from $150 per month and has no limits on the number of projects or employees, making it attractive for growing teams.
4. Target Audience: Ambitious developers and construction companies of any size looking for a modern, integrated platform with powerful sales and client interaction tools.

3. Dedal CPMS

1. Positioning: 100% Ukrainian SaaS platform functioning as a unified hub for interaction between all construction project participants.
2. Key Advantages: The system focuses on ensuring effective communication and coordination between investor, client, general contractor, and subcontractors. Its strengths are project planning, resource management (particularly planning construction material needs), and detailed plan-fact analysis of work execution. BIM integration with estimation and accounting systems is possible.
3. Pricing Model: Clearly structured tariff plans oriented toward different project roles: Basic (for small companies, from 500 UAH/month per user), Investor (for clients, from 4,000 UAH/month for 5 users), and Contractor (for general contractors, from 10,000 UAH/month for 10 users).
4. Target Audience: Project management offices (PMO), investors, and general contractors who need to coordinate complex projects with many external stakeholders.

Flexible CRM and Platforms for Developers and Sales Departments

These solutions focus on automating client acquisition, sales, and marketing processes while offering high flexibility.

4. Creatio

1. Positioning: Powerful BPM platform (Business Process Management) with low-code/no-code capabilities and strong CRM functionality that easily adapts to developer needs.
2. Key Advantages: Exceptional flexibility. The platform allows companies to independently design and automate their unique business processes without writing code. For developers, a huge advantage is the availability of ready integration with the Ukrainian “chessboard” development Flat.Show, which allows tracking apartment status in real-time and embedding this functionality both in CRM and on the residential complex website. Creatio’s developer has Ukrainian roots, ensuring quality local support.
3. Target Audience: Technologically advanced developers who aim to build a highly customized sales and service system perfectly tailored to their own business processes.

5. Perfectum CRM+ERP

1. Positioning: Universal Ukrainian CRM/ERP solution available in both cloud and “boxed” (on-premise) versions, known for its security and customization capabilities.
2. Key Advantages: The “boxed” version provides full data control and virtually unlimited customization possibilities through REST API and Webhooks. This is a recognized product in Ukraine with numerous awards and ISO 27001:2013 security certificate. The system includes no-code tools for creating custom modules, reports, and dashboards, allowing adaptation without involving programmers.
3. Target Audience: Companies for whom data security and the need for a deeply customized solution deployed on their own servers are priorities. Suitable for both medium businesses and large enterprises.

6. Kamala Soft (“Real Estate” module)

1. Positioning: Specialized software module that extends the functionality of BAS platform systems to meet specific needs in real estate sales and development.
2. Key Advantages: This is not a standalone product but a powerful addition to the BAS ecosystem. The module allows managing real estate databases, deals, client relationships (CRM), and financial calculations. It creates a seamless connection between back-office (accounting and construction management in BAS) and front-office (sales department).
3. Target Audience: Developers and real estate agencies already using or planning to implement the BAS ecosystem.

Cloud Solutions for Small and Medium Construction Companies & Contractors

These SaaS solutions offer an accessible and quick way to automate key processes without significant initial investments.

7. RemOnline

1. Positioning: Ideal cloud solution for service-oriented construction companies, repair crews, and firms with mobile field teams.
2. Key Advantages: Excellent mobile app that allows field specialists to manage orders, create estimates, add photos from sites, and accept payments directly on location. The system has powerful functions for warehouse material accounting, crew workload planning, and client communication through popular messengers.
3. Target Audience: Small and medium contractors, interior renovation companies, engineering systems installers, and any business managing field crews.

8. Worksection

1. Positioning: Powerful and intuitive project management tool, ideal for companies whose main activity is related to design and planning.
2. Key Advantages: This is not a full ERP but the best-in-class tool for task and project management. Functionality includes Gantt charts, Kanban boards, time tracking, and the ability to create projects from templates. The system is highly valued by architectural and design bureaus for its simplicity, visual appeal, and focus on collaboration.
3. Target Audience: Architectural firms, design studios, engineering companies, and project departments that need a specialized tool for managing deadlines, tasks, and team workload.

9. SalesDrive

1. Positioning: Sales-focused CRM system for companies that need to efficiently process incoming request flows and manage client communications.
2. Key Advantages: The system excels at collecting and processing leads from websites, landing pages, and other channels. It allows flexible contact segmentation by types (e.g., Architects, Suppliers, Contractors). It has tight integration with telephony and messengers, allowing automation of a significant portion of routine sales department operations.
3. Target Audience: Building material manufacturers and suppliers, small construction firms, and service companies for whom the main task is optimizing the sales funnel.

Specialized and Alternative Solutions

These products are not universal but solve specific, highly specialized tasks better than others.

10. AS-4

1. Positioning: Long-standing, highly specialized Ukrainian software complex focused exclusively on construction cost calculation and project planning.
2. Key Advantages: The product has deep roots in Ukrainian pricing standards, developed since 1984. The “AS-4 Budkompleks” version allows creating all types of estimation documentation, tracking work execution, and building calendar schedules (including POB — construction organization project, and PVR — work execution project). This is not a universal ERP but a professional tool for a specific task.
3. Target Audience: Professional cost engineers, design institutes, and organizations requiring strict, regulatory construction cost calculation.

Comparative Table: CRM/ERP for Construction in Ukraine

For clarity and convenience of preliminary selection, the key characteristics of the systems under consideration are summarized in a single table. It allows you to quickly compare solutions based on the most important parameters for a construction company.

Practical Case: How Developer “Blago Bud” Automated Construction Management with BAS and Kamala Soft

Theory is useful, but practice is the ultimate criterion of truth. Let’s analyze the real case of investment-development company “Blago Bud,” one of the largest developers in the Carpathian region, to understand how strategic IT solution implementation solves specific business problems.

Problem: With over 18 years of experience and a large project portfolio, “Blago Bud” faced classic growth pains: fragmented data across different facilities, inefficient communication between departments, lack of transparency in accounting, and excessive manual work in report preparation and plan-fact analysis.

Solution: The company chose a strategic hybrid approach that combined a reliable platform with narrow specialization.

1. Foundation: “BAS ERP” was chosen as the basis for a unified information system. This allowed centralizing and standardizing accounting, HR management, and procurement.
2. Specialization: The system core was strengthened with two critically important modules from “Kamala Soft”: “Kamala. Comprehensive Construction Management” for managing the complete construction production cycle (planning, resources, work acceptance) and “Kamala Real Estate” for automating sales processes and real estate object management.

Implementation: The process was comprehensive and included detailed customer requirements analysis, system configuration, data migration from previous programs, and staff training for 30 workstations.

Result: Implementation allowed creating a unified information space that significantly simplified communication between departments and increased accounting transparency. Most business processes, including reporting generation, were automated. A unified system for managing relationships and settlements with all stakeholders was formed: subcontractors, suppliers, and clients.

This case perfectly illustrates the “Platform + Specialization” strategy. It demonstrates that for complex businesses, the optimal solution is often not finding one “magic” program but combining a reliable, standardized core (BAS) with highly specialized industry modules (Kamala Soft) that address unique business needs.

The Future of Digital Construction in Ukraine: Trends and Forecasts

The trends are obvious: the construction market is growing, and with it, project complexity. Digitalization is no longer an option; it’s a condition for survival and competitiveness.

• Trend 1: Deepening integration with state systems. USESC is just the first step. In the future, we should expect strengthened integration requirements and the emergence of new digital services from the state, which will further stimulate demand for compatible software.
• Trend 2: BIM arrival. The Ministry of Development of Communities, Territories and Infrastructure plans to update DBN and national standards for BIM technology implementation and harmonization with Eurocodes. ERP/CRM systems that have ready modules for BIM model integration will gain significant competitive advantage in the coming years.
• Trend 3: Data-driven management. Under conditions of rising costs and high competition, the ability to analyze plan-fact analysis data, resource utilization efficiency, and project profitability in real-time will distinguish market leaders from outsiders. Analytical modules of systems like G-PLUS and BAS will become increasingly in demand.
• Trend 4: Mobile-first for “field” work. The efficiency of field crews, technical supervision engineers, and project managers on-site is extremely important. Solutions like RemOnline that provide powerful functionality in mobile apps will become the standard for all service-oriented construction work.

Conclusion and Key Recommendations

Choosing a CRM/ERP system is one of the most important strategic decisions made by a modern Ukrainian construction company. It directly affects operational efficiency, regulatory compliance, profitability, and potential for future scaling.

Key Conclusions:

1. Legislative compliance above all. The first and most important filter when choosing a system should be its compatibility with Ukrainian legislation and USESC. This provides a natural advantage to local developers or well-adapted international products.
2. No universal solution exists. The market is clearly segmented. Large developers need comprehensive ERPs (like BAS), companies focused on sales need CRMs with “chessboards” (like G-PLUS or Creatio), and mobile contractors need flexible cloud tools (like RemOnline).
3. The future belongs to flexibility and integration. When choosing a system, pay attention to the availability of powerful APIs and no-code capabilities. The ability to configure processes and integrate your software with other tools (BIM, financial services, analytics) is a long-term competitive advantage.
4. Consider a hybrid strategy. As the “Blago Bud” case shows, for complex businesses, combining a stable ERP core with specialized industry modules is often the most effective approach.

Final Recommendation: Don’t choose a system based solely on feature lists. Start with analyzing your own business processes, identify key problem areas, and formulate strategic goals. Use this report as a guide to select 2-3 most relevant candidates, then conduct deep demonstrations to find the solution that’s ideal specifically for your company.